Thursday, March 14, 2013

ITIL 2007 (v3) vs ITIL 2011

The publications are now following the same template even though you do not need to know most of them for the foundation exam. As if it is really big difference in the organisations they made a clear separation between process owner and process manager responsibilities.( If you know one company who has different people assigned for these roles please punch me in the face!)
So process owner is the big boss responsible for almost everything everything( not updating the CIs)

  •   Ensuring that the process is fit for purpose 
  • Designing, producing policies, managing changes and periodically reviewing for compliance and improvement
 whereas the process manager is responsible for

  • day to day management of the process
  •  managing the resources carrying out the process activities, identifying the improvements.

Wednesday, February 20, 2013

ITIL Foundation Certificate in IT Service Management( V5.5)

I have chosen to take the exam with EXIN Anywhere option. The exam-only costs £145.20 and after paying for the online exam fee you have 3 weeks to take the exam any time you want. As far as I read you need to be in a silent room where there is no other computer, no papers or notes on the walls, no phones ringing, no internet search or keyboard typing etc. Hence take it serious and do not try to cheat:)
Well, as you might be already aware the test is multiple choice and about 40 questions. You need 65% to pass which is about 26 right answers. You will have an hour to finish the test and it is a closed book exam. A 3 full days of training or studying is recommended.

Sample exam paper:
http://www.itil-officialsite.com/Qualifications/ITILSamplePapers/ITILSamplePapers.aspx
All useful links:
http://www.best-management-practice.com/IT-Service-Management-ITIL/
Glossaries:
http://www.itil-officialsite.com/InternationalActivities/ITILGlossaries_2.aspx
Good Luck!

EDIT: Even though I had passed the online exam, I had received an email from Exin Holland that the recording did  now work properly so the exam became invalid. Now I understand that it is worth going to a test center to avoid such disturbance. They promised to refund my money however it does not make the disturbance any better.