Thursday, March 14, 2013

ITIL 2007 (v3) vs ITIL 2011

The publications are now following the same template even though you do not need to know most of them for the foundation exam. As if it is really big difference in the organisations they made a clear separation between process owner and process manager responsibilities.( If you know one company who has different people assigned for these roles please punch me in the face!)
So process owner is the big boss responsible for almost everything everything( not updating the CIs)

  •   Ensuring that the process is fit for purpose 
  • Designing, producing policies, managing changes and periodically reviewing for compliance and improvement
 whereas the process manager is responsible for

  • day to day management of the process
  •  managing the resources carrying out the process activities, identifying the improvements.